The furnace quits at 11 PM, not 11 AM
A large share of a trade’s inbound calls arrive outside business hours. Most callers who hit voicemail dial the next listing instead of leaving a message.
For owners who want the number
Every call that rings out after close or while your crew is on a roof is a job somebody else books. AllHours answers it, books it into your schedule, and puts the dollar figure in your inbox each morning — so the number is not a guess, it is a ledger.
Your number
Three inputs you already know. The result is a conservative monthly figure, not a promise.
The booking rate is applied only to calls that are answered, so the estimate is already net of callers who were never going to book. Most after-hours callers who reach voicemail don’t leave one; see the drop-off numbers.
Where it leaks
A large share of a trade’s inbound calls arrive outside business hours. Most callers who hit voicemail dial the next listing instead of leaving a message.
Daytime calls that ring out because the crew is under a sink or on a roof. These are your warmest leads — they called during the day, on purpose.
The office is answering; it just can’t answer two at a time. The second caller is the one you lose, and they’re calling because everyone else is too.
Captured, not just answered
Every call that reaches AllHours ends in one of four places. All four show up in your dashboard, so the booked number is never padded with “messages taken.”
Illustrative mix for a home-services shop. Your split depends on trade, hours and which job types you mark bookable.
Why the number holds
An AI receptionist that was good in March and quietly worse by August books fewer jobs and nobody notices until the month-end number dips. Ours watches itself so you don’t have to.
Did it book or correctly escalate, finish intake, state only real availability and prices, handle interruptions, keep pauses short, keep the caller on, follow your rules.
Four callers across three shops told “closed Saturday” after owners changed hours is one bug, not four. It is traced to the cause and patched once for everyone.
The fix re-runs the failing calls and a set that already passed. It ships only if everything passes. Your escalation rules, caps and prices are never changed automatically.
Call (218) 774-4492 and play the customer. Fifteen minutes on your own call volume gets you a real figure instead of the slider.